New Features

Spring'25 release of Salesforce Core CRM

Mar 15 2025

Salesforce is a world-renowned software as a service (SaaS) platform for customer relationship management (CRM). According to the latest IDC report in May 2024, Salesforce topped the global CRM market for the 11th time in a row. With a market share of 21.7% in 2023, it ranks first in the 12th year of sales, the 11th year of customer service, and the 5th year of marketing. Alibaba Cloud and Salesforce jointly bring a Salesforce CRM platform to users in Greater China. The Salesforce CRM platform provides the following modules: Sales Cloud, Service Cloud, Salesforce Platform, Industry Cloud, and Connected Experiences Gateway (CXG), which is dedicated to the Chinese market. The Salesforce CRM platform provides comprehensive capabilities and digital experience of Customer 360 by connecting your marketing, sales, commerce, customer service, and IT teams to work collaboratively from anywhere.
Content

Applicable customers: Customers and partners in various industries. New features/specifications: Spring'25 release of Salesforce Core CRM is available on March 15, 2025. Core CRM includes Sales Cloud, Service Cloud, and Salesforce Platform. The schedule is consistent with the global timeline, featuring three major releases annually in winter, spring, and summer. This release mainly includes: 1) Salesforce Scheduler (officially released) 2) Loyalty Management Advanced (Still pilot) 3) Salesforce Scheduler - Additional Appointments (1000/month) - CN 4) Salesforce Integration User License 5) Unlimited Platform Subscription 6) 6 expansion packages suitable for community cloud and platform.

Help Document

https://www.alibabacloud.com/help/sfoa/product-overview/salesforce-on-alibaba-cloud-crm-spring-25-release-notes

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